Last updated: 12 January 2026

At On Tour Industries, we’re committed to delivering high-quality apparel that’s made to move, made to last, and made for life outdoors. If something isn’t right with your order, we’re here to help.

Returns & Exchanges

30-Day Return Window

We accept returns or exchanges within 30 days of delivery.

To be eligible, items must be:

·        Unworn, unwashed, and unused

·        Free from deodorant marks, stains, pet hair, or odours

·        In the original packaging with all tags attached

Items that do not meet these conditions will not be accepted.

Non-Returnable Items

We cannot accept returns on:

·        Sale/clearance items

·        Gift cards

·        Items purchased through third-party retailers

Exchanges

If you ordered the wrong size or want a different item, we’re happy to exchange it (subject to stock availability).

·        Exchanges are processed once your original item is received and inspected.

·        If the requested size/item is unavailable, we will issue a store credit or refund instead.

Refunds

Once your return is received and approved, refunds will be issued to your original method of payment.

Please allow:

·        3–5 business days for us to process the return

·        5–10 business days for your bank/payment provider to release the funds

Shipping fees (if applicable) are non-refundable.

Return Shipping Costs

·        If the item is faulty or incorrect: We cover the return shipping cost.

·        For change-of-mind or size exchanges: Customers are responsible for return shipping.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us within 7 days of delivery so we can resolve it quickly.

Please include:

·        Your order number

·        A short description of the issue

·        Photos showing the fault/problem

We will arrange a replacement or refund as soon as possible.

Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this period, your order may have already been processed or shipped.

Shipping Information

Orders over $100 qualify for FREE shipping.
Shipping fees (if charged) are non-refundable unless your item is faulty or incorrect.

How to Start a Return

To begin a return, exchange, or fault claim, please contact our support team at:
📧 ontourindustries@gmail.com

Include:

·        Full name

·        Order number

·        Reason for return

·        Photos (if faulty/incorrect)

Questions?

We’re here to help you gear up and get back outdoors with confidence.
Reach out anytime at ontourindustries@gmail.com.