Privacy policy

Last updated: 12 January 2026

At On Tour Industries, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information when you use our site:

Personal Information

When you place an order or contact us, we collect details such as:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely by payment providers)
  • Phone number (optional)

Device Information

Automatically collected when you browse the site:

  • IP address
  • Browser type
  • Time zone
  • Cookies
  • Pages viewed
  • How you interact with the site

Order Information

Details related to the products you purchase and your order history.

Marketing Information

If you subscribe to our emails, we collect:

  • Email address
  • Preferences (optional)

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about orders, updates, or support
  • Improve our website and shopping experience
  • Detect and prevent fraud
  • Send marketing emails (only if you opt in)
  • Provide personalised recommendations or offers

We never sell your personal information.

3. Sharing Your Information

We may share your information with trusted third-party service providers to help us operate our store, including:

  • Shopify (e-commerce platform)
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping carriers
  • Email marketing platforms
  • Analytics and advertising partners (e.g., Google Analytics, Meta Ads)

These partners only receive the information necessary to perform their services.

4. Cookies

We use cookies to:

  • Improve website performance
  • Understand how customers browse
  • Remember your cart
  • Provide personalised recommendations
  • Support marketing and advertising

You can disable cookies through your browser settings, but some site features may not function properly.

5. Data Retention

We keep your information only as long as necessary for:

  • Fulfilling your order
  • Providing customer support
  • Meeting legal, tax, and accounting obligations

Order information is typically kept for 7 years (for legal compliance).

6. Your Rights

Depending on your location (including Australia & international regions), you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent (where applicable)

To exercise these rights, contact us at ontourindustries@gmail.com.

7. Security of Your Information

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Your payment information is always encrypted and processed securely through trusted third-party providers.
We never store full credit card details.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website is not intended for children under 18 years of age.
We do not knowingly collect information from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page.

11. Contact Us

If you have questions about this policy or your personal information, you can contact us at:

📧 ontourindustries@gmail.com